Create with confidence
Marketplace rules, fair reviews and a clear way to report a problem.
Updated 2026-11-12
Marketplace & portfolio rules
- Creators must own their work or hold permission to sell and display it. Credit and license terms must be clear; do not approve stolen, misleading or unauthorized material.
- Descriptions, previews, deliverables, compatibility and prices must accurately describe what the buyer receives. Label services, starting prices and delivery expectations clearly.
- Reject malware, credential theft, deceptive downloads, impersonation, fake reviews, manipulated sales and attempts to evade enforcement.
- No harassment, threats, hateful abuse, sexual exploitation or sharing private personal information in listings, portfolios, messages or linked material.
- Review each submitted listing before publication. Seller approval and a published portfolio do not automatically approve a product or endorse a creator.
- For rejection, name the specific problem and a practical correction. For takedowns, preserve the listing ID and relevant evidence first when safe.
- Handle billing through the authorized payment workflow. A case note or payout record does not itself transfer money or issue a refund.
Reporting a problem or suspected scam
Use Support to provide listing or user IDs, your order reference if relevant, the timeline and what happened. Share original message links and the agreed deliverables where possible. A report will be reviewed as an allegation, not treated as proof on its own.
Do not send passwords, login codes, full card details, identity documents or other people's private information. Do not run a suspicious download to collect evidence.
Appealing a decision
You can ask for a review of a listing rejection, takedown or other enforcement decision. Include the original case number or decision reference, explain what you contest and add relevant new context. An uninvolved reviewer should assess the appeal and explain whether the decision is upheld, overturned or partially changed.
For an open case, add information to that case first. Duplicate appeals may be linked to the original review. Appealing does not automatically restore access or reverse a payment, and you never need to pay to request a review.